Frequently Asked Questions
how to place an order?
To get the orders processed quickly, please place the order through our website. Orders placed through Facebook/Instagram may take few days longer to reply back and process.
how to make payments?
Bank transfer details will be shared at checkout and sent to your email after placing the order. Please send the payment slip/screenshot via email and mention your Order ID as the payment remark. Kindly complete the payment within 3 days of placing the order.
Do you do cod(cash on deliveries)?
Unfortunately, we do not have cash on deliveries.
when will i receive my order?
Orders will be delivered within 7 working days after order confirmation and full payment. Customized orders may take longer than standard orders.
do you have islandwide delivery?
Yes we do!
How much does it cost for deliveries?
Delivery Rates (During Fuel Adjustments)
Colombo 1-15: 350Rs
Colombo Suburbs: 400Rs
Outstation: 450Rs
North/East (Remote Areas): 500Rs
Additional 1kg: 100Rs
Shipping
We aim to deliver your order smoothly and on time.
Our delivery partners will contact you before delivery to confirm availability.
If delivery is unsuccessful after 3 attempts due to customer-related reasons, the parcel may be returned to us. In such cases, the return cost will either be added for re-dispatch or deducted from the refund amount.
Returns
We accept returns only under the following conditions:
Items must be unused and in a good, resellable condition.
Products must be securely packed in the original packaging provided to avoid any damage during return.
Please note that returns for change of mind will not be accepted. Returns that do not meet these conditions may not be approved.
Defective or Damaged Items
If you receive a defective or damaged item:
An unboxing video is required as proof, clearly showing the issue at the time of opening.
Requests without an unboxing video may not be eligible for return or refund.
Refunds
Once your return is received and inspected, refunds will be processed after deducting any applicable return or delivery charges.
Please note that refunds may be declined if items are not returned in resellable condition or are damaged due to improper packaging.
Note: We kindly encourage customers to be available during delivery and to carefully follow return instructions to ensure a smooth experience for everyone
Do you offer customization for inner pages?
Yes, we offer inner page customization for bulk orders only.
do you have a showroom?
No, we are an online store.
can we customize the reusable planners
Yes you can!
where can we place the magnetic planners?
Our Magnetic Planners features a strong magnetic backing, allowing it to effortlessly adhere to your refrigerator, Metal cupboard or any metallic surface
Can i place the magnetic planners on a wooden cupboard?
Nope! Magnetic planner can be placed on a Fridge, Metal Cupboard or any metallic surfaces!
Follow
info@planners.lk